FAQs

How much is delivery?

Delivery is free on all orders over £99.00 (excluding VAT). A small delivery charge of £5.99 will be added to all orders under this for Mainland UK delivery. Please note this excludes Northern Ireland, Scottish Highlands and Channel Islands/Isle of Man where cost will be advised on application and can take up to 3 working days to deliver (Not including the 7-10 days lead time)

We can also deliver overseas but please contact the sales team before placing an order online.

How long will delivery take?

Our standard lead time is 7– 10 working days from artwork approval. This will also depend on high volume periods. If you need your goods for a certain date or event please contact us and we will do our best to get them to you early.

For plain stock please add 1-2 working days from date ordered as this depends on the brand ordered.

How do I pay?

We accept all major debit/credit cards, BACS transfer and Paypal

What is an artwork proof/visual?

For garments branded with your logo, we will always send you a proof/visual for you to approve. This ensures you are happy with the layout and can check spellings/grammar before production begins.

Our designers aim to send the visual 24-48 hours after your order is placed. Your visual will be emailed to you. We must receive an approval by email before we begin production.

We cannot accept any responsibility for errors once a visual is approved.

What files do you accept for artwork?

For embroidery we can have the logo set as a PDF, JPEG or EPS

For screen printing we need the logo as an EPS, AI file. Click to see more on Artwork Guidelines

If you do not have a suitable file we can redraw your logo for a £25 fee.

Which branding method should I choose for my order?

The best branding method will depend on the material of the garment you choose and how complex your logo is. Check out our Branding Methods to get more information and decide which is best for you. You can also contact us via email or phone and speak to one of our experts who will be happy to advise.

What does your free logo service mean?

It means our prices include up to 10,000 embroidery stitch count, a 1 colour screen print or transfer print to one position. For a price on a larger stitch count or multiple print colours and branding positions please contact us for a quote.

If I can’t find a garment on your website, can you supply it?

We most probably can do! We have many different workwear, team wear, corporate wear, leisurewear, school wear and promotional clothing suppliers, more than we can possibly showcase on here! Contact one of our clothing experts by phone or email and they will be happy to help. (Monday-Friday)

Can I get samples?

Yes, you can. We know it is hard sometimes to work out sizes or to decide on a colour / fit. All samples are fully chargeable but can be used towards an order or returned within 21 days without a restock charge. If returning please ensure the items Is in its original packaging and unworn.

Where do I find size guides?

As we stock a range of items from a wide range of supplier’s we cannot provide a generic size guide. However, we can provide individual size guides for each product/brand if required.

What is your returns policy?

Heartlands Business Gifts T/A The Workwear Lab will decide if goods are returnable at our own discretion. The exception is where the return of goods is as a result of the failure of The Workwear Lab to supply the goods in agreement with the order.

We will replace any customised item if it is faulty. However, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for free for a replacement or a full refund, in the unlikely event that you are not completely satisfied.

If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.

Where can I look at your Terms and Conditions?

You can view our Terms and Conditions here

If you have any other questions and cannot find the answer here please do not hesitate to call us on 0121 313 0945 or email sales@theworkwearlab.co.uk